Using this part of the system allows a help desk system to be incorporated into the CRM software. For example you could assign support@yourcompany.com to a project and when a customer emails this address an automated email is sent back to the customer to acknowledge receipt of the new task. A copy of this message is also sent to all project users and they can then respond to the customer by simply replying to the email.

All responses and emails are logged within Intrabench neatly in the project task. Tasks can be closed off from email as well as via the web interface to make your help desk system easy and efficient to use and hence reducing your support time. This provides a great way to track tasks and keep customer up to date on any support or service issues they have.


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